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ITIL® 4 Foundation

ITIL® 4 Foundation: an introduction to ITIL 4

This ITIL foundation provides you with a firm understanding of the ITIL 4 framework, core concepts, and terminologies of the ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.

ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is ITIL 4 Foundation for:

ITIL 4 Foundation is appropriate for people who require an essential comprehension of the ITIL structure and how it very well might be utilized to upgrade its nature administration the board inside an association. The accreditation additionally applies to IT experts who work inside an association that has taken on ITIL thus should know about and add to the general assistance improvement program.

ITIL 4 keeps on supporting the ITSM people group while extending to a more extensive scope of experts working in the advanced world, directing how IT interacts with, and drives the more extensive business technique.

As of now ITIL v3 affirmed? Figure out how you can progress to ITIL 4 here.

Beginning from 1 February 2022, test vouchers for AXELOS Certifications, including ITIL® 4 Foundation: a prologue to ITIL 4, will consolidate the comparing Digital Core Guidance (eBook). The Core Guidance eBook goes about as an important hotspot for applicants in their everyday work, long after their test has wrapped up. It opens up in the applicant’s PeopleCert account, upon test buy and the up-and-comer can exploit a few elements accessible like explanation, featuring, and so on. The ITIL 4 Foundation Core Guidance eBook is now accessible in numerous dialects, with more to be added soon.


Find the right Training Centre in your area, which may also offer better pricing options for your online exam.

Take your exam online. Rescheduling an exam up to 48 hours before its start time is free. Rescheduling at a later stage is subject to additional charges. 

Benefits of ITIL

Increase your salary prospects

Global surveys demonstrate that ITIL qualified individuals are better paid.

Learn the global language

Learn the global language used within ITSM to effectively communicate with colleagues and other ITSM professionals

Delivering value

Understand how services are delivering value in your organization

ITIL Course Curriculum

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management, and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT careers. To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

What is the format for the ITIL Certification Exam?

To receive the ITIL Foundation Certification, you must:

1. Complete the ITIL v4 certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65 percent on the exam (26 correct answers out of 40 questions) in 60 minutes

What is the ITIL 4 Foundation Certificate?

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL v4 certification training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

You will receive the ITIL 4 Foundation results 10-15 days after you take the ITIL V4 certification exam. 

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